Managing reviews is one of the essential factors that help your business grow and the first step in doing this is to add your review sources. This is how you can sync and generate reviews from your dashboard. The following steps will guide you on how to add your review sources.
1. Click Reviews from your dashboard's menu.
2. Select Review Sources, this will show you a list of the review sources that we currently support.
3. Search for your preferred review site. You can either use the search bar located on the upper portion of the page or manually scroll on the page to find the review site.
Click the "Add" button that corresponds to your preferred review site and provide the last part of the URL to complete your review profile. In case you're not sure which URL to add, you can use the guide that we have added for you on the right side of the page as your reference.
Now that you're done adding the last part of the URL, click "Create" and we'll start syncing your reviews.
Simply repeat the steps above should you need to add more review profiles to your account.
Setting up Google
Google works differently when adding it as a review source and we will show you how this is done.
You'll notice that Google gives you two options:
Grant access
Public access
The Grant access method is our recommended approach and requires you to have access to the Google My Business listing for the given business. Clicking Sign in with Google will ask you to give us permission to manage your location, and you will then be taken back to Digitalift and see your reviews streaming in momentarily.
If you don't have access to the location, you can always go with the Public access method. Here we just need you to provide the search query which shows the business reviews in Google for us to sync those.
Setting up Tripadvisor (example)
For other sites like Tripadvisor, we will ask you for the public URL to your review profile in order to sync those reviews as well as generate reviews. We always provide an explanation of how this URL is composed on the right-hand side:
Once that's been added, you will see the reviews for that source streaming in.
Good job for adding your review sources! This time we are ready to set your email and SMS templates.